Episode 3 of The AI Outcome Podcast: Virtual Professionals

Author

Michael DeNunzio & Pete Monk
January 29, 2026

This is the third episode of our trilogy on redefining knowledge work, where the ideas turn into an operating model.

In this episode, we focus on virtual professionals—what they are, how they differ from AI agents, and why they’re emerging as a new source of operating leverage for CMOs, CEOs, and their teams.

We cover:

  • Why the advantage isn’t adopting AI, but redesigning how knowledge work actually gets done

  • How virtual professionals differ from task-level AI agents—and where they plug into real workflows today

  • What ROI really looks like: more capacity, faster decisions, and compounding expertise

From the show:

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Businesses don’t need more AI tools. What they need is to weave AI into their organizations in ways that reflect how they actually work — their workflows, their culture, and their mission. That’s what will really give you a competitive advantage.

Available now on the major podcast platforms.

Listen to Episode 3
Apple Podcasts
Spotify

If you missed the earlier episodes:

Redefining Knowledge Work introduced the foundation for this series: PVAI’s AIMS™ (Augmented Intelligence Marketing System) new operating model that augments human teams with virtual professionals, virtual customers, and AI agents—so leaders reclaim time for strategy and judgment, not just execution.

Listen to Episode 1
Apple Podcasts
Spotify

Listen to Episode 2
Apple Podcasts
Spotify

Best,
Michael DeNunzio
Managing Director, PVAI Consulting
[email protected]

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